Privacy Policy
Personal Identifiable Information
Credit card numbers, addresses and billing information enable us to process your orders and charge your account for your fanclub membership. We use encryption to help ensure the safety and security of your credit card information.
E-mail addresses are used for our own newsletter. This will inform you of upcoming shows, events and news. If you do not wish to be on this mailing list, please reply to the newsletter and place "unsubscribe" in the subject line.
Information collected in connection with our forums (e.g., chat and bulletin boards) is used to provide you with an interactive experience.
Contact information may be used to provide you with information about events, programs, and services in which you may be interested. If you would prefer not to receive this information, simply let us know by logging into your account and changing your personal profile.
We may disclose personal information in response to legal process or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency's request.
Non-personally Identifiable Information
Information about your computer speed and modem connection enables us to enhance our web site to maximum potential vis-a-vis our visitors.
Demographics and other reports may be culled from the information as a whole (including from cookies) and may also be matched with other data. Such non-personally identifiable aggregate information may be used solely for internal marketing purposes.
Cookies
Certain non-personally identifiable information of visitors is recorded by the standard operation of our servers, including the URL that you just came from, which URL you next go to, what browser you're using, and your IP address. Such information is not identifiable to any one person and is used only to improve our web site or is aggregated as discussed above.
Cookies are little bits of data that we have sent through your browser to your hard drive for record keeping purposes. Cookies are not programs and cannot be used to read any data or files on your computer. Cookies make using our web site easier by saving your personal preferences and your password (so you don't have to re-enter it each time you visit our site) and by delivering content specific to your interests. We also use cookies to record how many times a user has visited our site and what pages the user has accessed. Most browsers are initially set up to accept cookies, although you can reset your browser to refuse all cookies or indicate when a cookie is being sent. If you choose to disable your cookie settings or refuse to accept a cookie, some parts of our web site will not function properly or may be considerably slower. For example, without cookies, you will not be able to set personalized preferences or you may have difficulty completing certain transactions, entering contests or playing games.
Chat Areas / Bulletin Boards
If you voluntarily disclose personal information on the bulletin boards or in the chat areas on this web site, that information can also be collected and used by others and may result in unsolicited messages from other people.
Links
Our site contains links to other sites that are not maintained by Linkin Park. We cannot guarantee the security of your personal information on those sites. Please review their privacy policy statement before submitting any personal information to such sites as we have no control over information that is submitted to, or collected by, these third parties.
Security
We have appropriate security measures in place to prevent against unauthorized access to the information we collect online.
Children's Privacy
In addition to the general provisions of our privacy policy, we also take added measures to protect children's privacy. In accordance with the Children's Online Privacy Protection Act (commonly referred to as COPPA), before a child under the age of 13 can provide us with personal information, we are required to obtain verifiable parental consent from the parent or legal guardian of the child. If a child under the age of 13 wants to submit personal information to us and be allowed to post messages in our chat rooms and on our bulletin boards and to set up an email account, the child must obtain parental permission as set forth in the registration process. Parents may review, change, or delete the personal information of their children that was provided to us or refuse our further collection or use of such information by submitting a ticket to http://support.lpunderground.com.
According to COPPA, we are prohibited from conditioning a child's participation in an activity on the disclosure of more personal information than reasonably necessary to participate in the activity. In addition, we do not share personal information collected online from children with third parties (outside organizations).
Contests / Surveys
From time-to-time we will request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Reviewing Your Information
If you would like to review or change your personal profile, please click here.
Questions / Contacts
If you have any questions about this privacy policy you can contact us by one of these methods:
Submit a Ticket: http://support.lpunderground.com
Send a letter to:
Linkin Park Underground
PO BOX 36915
Los Angeles, CA 90036
Phone: 310-358-0241 (local) or 866-LKN-PARK (toll free)